Newlam Support Form

（1）All Newlam products are currently sold only on Amazon. As such, you will be required to input your Amazon order number.

（2）Kindly use an email address from a major provider, such as Gmail, Hotmail, AOL, etc. Some smaller or private domain email services (e.g., those ending in .org or .edu) may block emails from Newlam.

（3）Newlam will not send you any promotional messages or ask for your private information. If you encounter such content, please ignore it or report it to us.

Name *

Required* How should we address you?

Country *

Required* Please select your country/region of purchase for faster order confirmation.

Order ID *

Required* Kindly provide the order number of your purchase from Amazon, or your gift receipt number.

Email *

Required* We need your email address to send you follow-up information.

Topic *

Required* Please select a topic and we will assign a dedicated customer service representative to contact you.

Additional Description

Optional* Anything you would like to share with us.

Thanks for your time.

Thank you for taking the time to submit this form.

If you do not receive an email from our representative with follow-up information within 24 hours, please check your spam folder or send an email to newlam-service@outlook.com.

Thanks for your time.

Thank you for taking the time to submit this form.

If you do not receive an email from our representative with follow-up information within 24 hours, please check your spam folder or send an email to newlam-service@outlook.com.

Newlam Support Form

Your Privacy Matters to Us

*Thank you for taking the time to submit this form. If you do not receive an email from our representative with follow-up information within 24 hours, please check your spam folder.

Country/region

Frequently Asked Questions

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THANKS FOR YOUR TIME

We believe it’s no coincidence that you found us—it’s a special connection that brought you here. We’re really excited that you took the time to check us out. Whether you’re new to the kalimba or already a fan, we can’t wait to be part of your musical journey.